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Guaranteed Access Request
We would request that a key be hidden, given, or placed in combination lock for our maid service to operate.
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Non Specific Arrival Times
Traffic, rain, changing schedules, assignments that take longer or shorter than expected are all reasons why are unable to commit to specific start times. By not holding us to specific times goes a long way in alleviating stress for you and our house cleaning employees.
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Cleaning Supplies
The choice is yours. We provide our own cleaning materials and equipment. If you chose for us to use our own, just let us know.
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Same team every time
as much as possible
The exception happens when your team member is sick, takes. No matter what, your cleaning will happen as scheduled.
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Please call our office with any concerns
House Cleaning can be a very subjective experience for the customer. For that reason, we ask that you call in any concerns to the home office so that the management can get to know your concerns/expectations. We also would request that a professional distance be kept with the staff. Direct communication regarding scheduling or house cleaning requests can be best executed by notifying the home office.
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The First Time Cleaning
It usually takes us longer to clean the house the first time because there are areas of the home that cleaning that haven't been cleaned in quite a while.
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We will guarantee exceptional service
We do not claim to be perfect. We will listen and rectify any disappointments right away. We will come out the next day right away if you feel strongly about an item. Also, we do unannounced quality checks on the house cleaning staff to ensure dedicated, long term service.
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Insurance and bond
AquaStar Cleaning Services is very careful with your personal and most treasured possessions. We are fully protected with a liability insurance policy and bonded.
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Contract
There are no complicated contracts. The only thing we ask is if you must cancel a regularly scheduled appointment that let us know at least 24 hours in advance.
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Payment For The Service
We require the payment at the time of cleaning, for any reason you are not going to be at home when we arrive, please leave payment some where's visual If you forget to leave payment, we would request that you mail payment to account payables at: 1943 Shiloh Valley Trail, Kennesaw, GA 30144
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The Backgrounds Of Your House Cleaners
We do, in fact we will not even consider the staffing of a new house cleaner unless they have verifiable references and a stable previous work history. House cleaners must be bondable which means no felony convictions. We also do random drug testing.
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Pets
We are pet friendly.
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