Satisfaction Guarantee & Completion of Work Policy
Last Updated: October 2026
Effective Date: October 2026
1. Our Commitment to Your Satisfaction
Aquastar Cleaning Services is committed to delivering thorough, dependable cleaning within the scope of work agreed upon for your appointment.
Our goal is for you to be 100% satisfied with the completed cleaning before our team leaves. We ask you to inspect the work with us so we can address any concerns immediately.
Our satisfaction guarantee applies to the agreed cleaning tasks and the condition of surfaces that can reasonably be improved through professional cleaning.
2. Required Walkthrough Before Departure
All customers must inspect the completed work before the cleaners leave the property. You may designate an adult representative to complete the inspection and sign on your behalf.
During the walkthrough, please:
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Review the rooms and areas included in your appointment.
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Check the cleaning tasks against the agreed service scope.
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Point out any missed areas or concerns.
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Allow our team an opportunity to address those concerns before signing the completion form.
Please arrange to be available at the end of your appointment. If you or your representative cannot be present, contact our office before the appointment to arrange an alternative inspection process.
3. Addressing Concerns Before We Leave
If an agreed cleaning task needs further attention, tell our team during the walkthrough. We will touch up the affected area at no additional charge and invite you to inspect it again.
We will not consider the cleaning accepted until you are satisfied with the agreed work or any unresolved concerns have been documented and referred to our office.
If a concern cannot reasonably be resolved during the visit, contact our office before signing an unconditional acceptance. Any remaining work and agreed next steps must be recorded on the completion form.
This guarantee does not include additional services that were not booked, restoration work, or results that cannot be achieved safely on the existing surface.
4. Completion of Work Form
After the walkthrough and any necessary touch-ups, our team will provide a Completion of Work Form for your signature.
By signing without noting unresolved concerns, you confirm that:
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You or your authorized representative inspected the completed cleaning.
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You had an opportunity to identify concerns and request touch-ups.
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The agreed cleaning work is satisfactory at the time of inspection.
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You accept the completed cleaning and authorize the team to leave.
Please do not sign an unconditional acceptance if you still have concerns. Record them on the form and contact our office.
We will provide a copy of the completed form for your records.
5. Requests After Signed Acceptance
Signed acceptance closes our complimentary touch-up guarantee for visible cleaning conditions that were reasonably available for inspection and accepted during the walkthrough.
Later requests to repeat accepted work, perform additional tasks, or clean new dirt or messes may require a separate appointment and additional charges.
Signing the form does not waive claims concerning concealed damage, problems that could not reasonably have been discovered during the walkthrough, or rights and remedies that cannot lawfully be waived. Report such concerns to our office promptly so we can investigate.
A customer’s absence or refusal to sign does not automatically constitute acceptance of the work.
6. Services Covered
This policy applies to tasks included in your agreed service scope, such as:
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Recurring residential cleaning.
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One-time and deep cleaning.
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Move-in and move-out cleaning.
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Commercial office cleaning under an agreed scope of work.
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Additional services specifically booked for the appointment.
Appliance interiors, cabinet interiors, window cleaning, garages, basements, and other additional tasks are covered only when included in the agreed appointment scope.
7. Limitations and Exclusions
Our cleaning satisfaction guarantee does not promise correction of:
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Permanent stains, discoloration, etched glass, or normal wear.
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Damaged grout, deteriorated caulking, peeling paint, cracked tile, or other pre-existing damage.
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Conditions requiring repair, replacement, restoration, or specialist treatment.
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Areas blocked by clutter, locked rooms, or surfaces that cannot be accessed safely.
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Dirt, spills, dust, pet messes, or other contamination introduced after cleaning.
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Tasks or areas outside the agreed service scope.
Our team will explain any limitations identified during the appointment. These exclusions do not excuse damage caused by our work.
8. Refunds and Additional Charges
Our first remedy for a cleaning concern is to correct the affected work during the final walkthrough.
Refunds or credits may be considered by management when an agreed service was not delivered or a concern cannot reasonably be resolved. Signing the completion form does not override remedies required by applicable law.
Any additional work and related charges must be agreed upon before that work begins.
9. Policy Notice
We will provide this policy before the appointment so customers can arrange the required walkthrough. This revised policy applies prospectively and does not replace terms already agreed upon for earlier services.
Any alternative inspection or completion arrangement must be confirmed with our office in advance.
10. Contact Us
For questions, inspection arrangements, or unresolved concerns:
Aquastar Cleaning Services
Phone: (678) 581-9951
Email:
Office Hours:
Monday–Friday: 8:00 AM–6:00 PM
Saturday: 9:00 AM–2:00 PM