Terms of Service: Aquastar Cleaning Services
Welcome to Aquastar Cleaning Services. By booking our services, you agree to the following terms and conditions. These policies ensure we provide the highest quality of service while protecting both our clients and our cleaning professionals.
1. Scope of Service
Aquastar Cleaning Services provides residential and commercial cleaning based on the package or hourly rate selected at the time of booking.
- Included Tasks: Only tasks listed in your specific service agreement or booking confirmation will be performed.
- Excluded Tasks: For safety and liability reasons, our cleaners do not move heavy furniture (over 25 lbs), clean biohazards (mold, blood, animal waste), or climb ladders higher than 3 feet.
2. Bookings and Payments
- Payment: Payment is due in full upon completion of the service unless prior invoicing arrangements have been made. We accept [Credit Card, Cash, Check, Digital Pay].
- Rate Changes: Quotes provided over the phone or online are estimates. We reserve the right to adjust the price if the condition of the home differs significantly from the description provided.
3. Cancellations and Rescheduling
We value our cleaners' time. If you need to cancel or reschedule:
- Notice Required: Please provide at least 24 hours notice.
- Late Cancellation Fee: Cancellations made with less than 24 hours' notice may be subject to a fee of $50 or 50% of the service cost.
- Lock-outs: If our team cannot access the property at the scheduled time, a lock-out fee will apply.
4. Access to Property
Clients must provide access to the property via:
- Being present to let the cleaner in.
- Providing a key or entry code.
- Leaving a key with a concierge or in a secure lockbox.
5. Client Responsibilities
To ensure the best results, we kindly ask that you:
- De-clutter: Pick up toys, clothing, and papers so our team can focus on cleaning surfaces.
- Secure Pets: Please ensure pets are in a secure area where they will not interfere with the cleaning process.
- Safety: Notify us of any broken items or hazardous conditions (e.g., loose railings, electrical issues) prior to our arrival.
6. Satisfaction Guarantee
Your satisfaction is our priority.
- Reporting Issues: If you are unsatisfied with any area we cleaned, please notify us within 24 hours.
- Remedy: We will return to re-clean the area of concern at no additional cost. We do not offer refunds, but we are committed to making it right.
7. Damages and Liability
Aquastar Cleaning Services is fully insured and bonded.
- Reporting Damage: Our cleaners are instructed to report any accidental breakage immediately. Clients must report any suspected damage within 24 hours of the service.
- Valuables: We recommend securing irreplaceable items (heirlooms, jewelry, one-of-a-kind art) prior to cleaning.
8. Non-Solicitation
Our employees are our greatest asset. By using our services, you agree not to solicit or hire any Aquastar Cleaning Services staff member for private hire outside of our company for a period of 12 months following their last shift with you.
Acceptance
By scheduling a booking with Aquastar Cleaning Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Note: These terms are subject to change. The most current version will always be available on our website or provided upon request.